Returns & exchanges|Returns & exchanges

Our first goal is always to ensure that your order arrives in good condition! To ensure that you are completely satisfied with your coffees, here is our return and refund policy.

We do not accept returns on coffee since they are food and perishable products. The only options for replacing an order or refunding are those described below:

We can send you a replacement order if:

  • The coffee arrives in poor condition and is unusable.
  • The coffee does not arrive in the form ordered (ground beans when ordered unground or vice versa).
  • The order does not arrive at its destination.
  • The order received is not yours.

If your order arrives and the packaging is damaged, without the coffee being unusable, we offer a 15% refund.

To obtain a replacement order or refund as mentioned above, please send us photos of the products received at within thirty (30) days of receipt of the order. There is no need to return products subject to a replacement order

We are only able to cancel or change orders until it is shipped. After shipping, there is no way to cancel or modify the order.

You can visit one of our branches to exchange and grind your coffees. However, they are not able to reimburse you when you have made a purchase online.

In the event of an error or problem with your order, please contact . We will be happy to help you.


Question on our coffees, equipment or subscriptions? Our team will be happy to help you. You can visit our FAQ section to find answers to common questions. To open a wholesale account (office, coffee shop, restaurant, grocery store), you can visit our Wholesale section and fill the form. You can also contact us via phone.